Terms and Conditions.

TERMS & CONDITIONS Last updated: 25 August 2026 These Terms & Conditions (“Terms”) govern the use of the Kavo Publicity website and the provision of services by KAVO GROUP S.R.L., operating under the commercial name Kavo Publicity (“Kavo”, “we”, “us”, or “our”). By engaging Kavo, entering into a contract with Kavo, accepting a proposal or quotation, or otherwise ordering or using Kavo’s services, the Client (“Client”, “you”, or “your”) agrees to these Terms. Kavo provides its services exclusively to businesses and other professional clients acting in the course of their commercial or professional activities. ⸻ 1. COMPANY INFORMATION Legal name: KAVO GROUP S.R.L. Trading name: Kavo Publicity CUI: 55408113 Trade Registry No.: J2026049214004 EUID: ROONRC.J2026049214004 Registered office: Str. Mesteacănului nr. 77, Sat Preajba, Comuna Malu Mare, Dolj County, Romania Principal activity: CAEN 7311 — Advertising agencies Website: kavopublicity.com Email: contact@kavopublicity.com KAVO GROUP S.R.L. operates commercially under the brand Kavo Publicity. ⸻ 2. SCOPE OF SERVICES Kavo provides professional marketing, creative, digital and technology services. Depending on the Client’s agreement, services may include: * Brand strategy and brand identity; * Graphic design; * Website design and development; * Web applications and custom software; * CRM systems and business-management systems; * Content creation; * Photography and videography; * Video production and editing; * Social media management; * Digital marketing; * Advertising campaign management; * Meta, Google and other digital advertising services; * Search engine optimization (“SEO”); * Marketing strategy and consulting; * Digital strategy; * Copywriting and creative services; * Social media content; * Email marketing; * Other creative, marketing, technological or consulting services agreed in writing. The exact services, deliverables, deadlines, pricing, revisions and requirements applicable to a particular Client shall be determined by the applicable contract, proposal, quotation, statement of work or other written agreement. ⸻ 3. B2B SERVICES ONLY Kavo provides services exclusively to businesses, companies, organizations, professionals and other persons or entities acting in the course of their professional or commercial activity. Kavo does not intentionally offer its professional services to consumers acting outside their professional or commercial activity. By entering into an agreement with Kavo, the Client confirms that it has the authority to enter into the agreement and bind the relevant business or organization. ⸻ 4. CONTRACT FORMATION Kavo does not operate an online checkout or payment system through the website. Services are provided through individual commercial agreements between Kavo and its Clients. A binding agreement may be formed through: * a signed contract; * an accepted proposal; * an accepted quotation; * a statement of work; * written confirmation of the agreed services; or * another written agreement accepted by both parties. The applicable contract will establish the specific scope, price, payment schedule, deliverables and project requirements. Where these Terms conflict with a specific written contract between Kavo and the Client, the specific written contract shall prevail to the extent of the conflict. ⸻ 5. PROJECT SCOPE Kavo shall provide the services specifically included in the applicable agreement. Anything not expressly included in the agreed scope may be treated as additional work. Additional work may include, without limitation: * additional pages; * additional features; * additional integrations; * additional filming sessions; * additional content; * additional revisions; * additional design concepts; * additional development; * changes to previously approved work; * additional advertising campaigns; or * requests outside the original project scope. Additional work may require additional fees and/or additional time. Kavo is not required to begin additional work until the Client has accepted the applicable additional scope and pricing. ⸻ 6. CLIENT RESPONSIBILITIES The Client agrees to: * provide accurate and complete information; * provide all materials reasonably required to perform the services; * provide logos, images, videos, text and other content where required; * provide access to relevant platforms and accounts; * provide timely feedback and approvals; * cooperate reasonably with Kavo; * ensure that Client-provided materials may legally be used; * make payments on time; * comply with applicable laws and regulations; and * appoint an authorized representative where necessary. The Client acknowledges that delays in providing information, materials, feedback, approvals or access may delay the project. Kavo shall not be responsible for delays caused by the Client. ⸻ 7. PROJECT DEPOSIT Unless otherwise agreed in writing, projects may require an initial deposit equal to 25% of the total agreed project value. The deposit is payable before Kavo begins substantial work on the project. The deposit covers, among other things: * project planning; * resource allocation; * project scheduling; * research; * strategy; * initial design; * development preparation; * production preparation; * administrative work; and * reserving Kavo’s resources for the Client. Once the project has been accepted and Kavo has commenced project-related work, the deposit is non-refundable, except where a refund is required by mandatory applicable law. ⸻ 8. PROJECT CANCELLATION If the Client cancels or terminates a project after Kavo has commenced work, Kavo shall retain the initial 25% deposit. If the project has reached a substantial stage of completion at the time of cancellation, Kavo may require payment of up to 50% of the total agreed project value, taking into account: * the work already completed; * project progress; * resources allocated; * development and production time; * third-party expenses; * work already approved; * materials already created; and * other costs reasonably incurred by Kavo. Where the applicable contract specifies a different cancellation fee or payment schedule, that contract shall prevail. Cancellation does not eliminate payment obligations that have already arisen. ⸻ 9. SUBSCRIPTION SERVICES Certain Kavo services may be provided through recurring monthly or other periodic subscriptions. Unless otherwise stated in the applicable contract: * subscriptions automatically renew for successive contractual periods; * the Client remains responsible for the applicable recurring fee; * cancellation requires at least 30 days’ written notice; * fees that become due during the notice period remain payable; * services may continue throughout the notice period; * Kavo may suspend services for overdue payments; and * cancellation does not create a right to a refund for previously paid services. The applicable subscription contract may establish additional conditions. ⸻ 10. PRICING AND TAXES Prices shall be established in the applicable contract, proposal or quotation. Unless expressly stated otherwise, prices do not include VAT or other taxes that may legally apply. The Client is responsible for paying all amounts due under the applicable agreement. Any third-party costs, licenses, hosting, domains, software subscriptions, advertising budgets, plugins, paid assets, stock materials or other external costs shall be paid by the Client where they are not expressly included in Kavo’s fee. ⸻ 11. INVOICING AND PAYMENT Invoices must be paid within the payment period stated in the applicable contract or invoice. Kavo does not provide services on the assumption that payment will be made after an unspecified period of time. Where a payment schedule is agreed, each payment milestone represents a separate payment obligation. Failure to make a milestone payment may allow Kavo to suspend work until payment is received. Suspension caused by non-payment may result in a corresponding extension of the project deadline. ⸻ 12. LATE PAYMENTS If an amount becomes overdue, Kavo may charge late-payment interest to the extent permitted by applicable Romanian law and/or expressly agreed in the applicable contract. Kavo may also seek recovery of legally recoverable collection costs and other amounts permitted by applicable law. Kavo may suspend: * project development; * design; * content production; * advertising management; * social media management; * website maintenance; * hosting-related services; * access to Kavo-managed systems; or * other services until overdue amounts have been paid. ⸻ 13. NO REFUND POLICY Unless otherwise expressly agreed in writing or required by mandatory law, Kavo does not provide refunds for services that have: * been ordered; * been scheduled; * commenced; * been produced; * been delivered; * been reserved; or * otherwise resulted in Kavo allocating resources to the Client. This includes project deposits and subscription payments relating to services already provided or periods already commenced. Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable law. ⸻ 14. PROJECT DEADLINES Project deadlines are estimates unless the applicable contract expressly identifies a deadline as guaranteed. Deadlines may change due to: * Client delays; * changes in scope; * additional requests; * delayed approvals; * delayed provision of materials; * third-party services; * technical issues; * hosting or infrastructure problems; * platform changes; * force majeure; or * other circumstances outside Kavo’s reasonable control. Kavo will make reasonable efforts to meet agreed deadlines. ⸻ 15. REVISIONS AND APPROVALS The number of revisions included in a project shall be established in the applicable contract or proposal. A revision is a reasonable modification to an existing agreed deliverable. A new concept, substantially different direction, additional functionality or change to an already approved deliverable may be treated as additional work. Once the Client approves a deliverable, further changes may be charged separately. Client approval may be provided in writing, electronically or through another reasonable communication method. ⸻ 16. WEBSITE AND SOFTWARE DEVELOPMENT For website, CRM, software and other technology projects, Kavo may use third-party technologies and services. The Client acknowledges that websites and digital systems may depend on: * hosting providers; * domain registrars; * APIs; * plugins; * software libraries; * cloud infrastructure; * payment providers; * analytics platforms; * advertising platforms; * AI services; and * other third-party technologies. Kavo cannot guarantee the continued availability, compatibility, pricing, security, functionality or performance of third-party services. If a third-party provider changes its service, pricing, API, terms, policies or technical requirements, additional work may be required and may be charged separately. ⸻ 17. HOSTING AND DOMAINS Where Kavo purchases, manages or administers hosting, domains or other third-party infrastructure on behalf of the Client, the relevant costs may be charged separately unless expressly included in the applicable contract. Kavo may suspend or restrict services where the Client fails to pay applicable hosting, domain, maintenance or infrastructure fees. Kavo is not responsible for downtime caused by third-party hosting providers, registrars, infrastructure providers or other external services. ⸻ 18. INTELLECTUAL PROPERTY Kavo retains ownership of all intellectual property developed independently of a specific Client project. This includes, without limitation: * internal systems; * methodologies; * processes; * templates; * frameworks; * reusable code; * libraries; * design systems; * tools; * internal documentation; * know-how; and * pre-existing intellectual property. Ownership and licensing of final Client-specific deliverables shall be determined by the applicable contract. Unless otherwise agreed in writing, transfer of ownership or delivery of final source files is conditional upon full payment of all amounts owed to Kavo. Until full payment is received, Kavo may withhold final files, source code, administrative access, transfer of ownership or publication of the final project. ⸻ 19. CLIENT-PROVIDED MATERIALS The Client represents and warrants that it has the necessary rights, permissions and licenses to provide and use all materials supplied to Kavo. This includes: * logos; * trademarks; * photographs; * videos; * music; * written content; * fonts; * software; * documents; * databases; * graphics; and * other intellectual property. The Client is responsible for claims arising from materials supplied by the Client that infringe third-party rights. ⸻ 20. MARKETING RESULTS Kavo provides marketing and advertising services based on professional strategy and reasonable efforts. Unless expressly guaranteed in writing, Kavo does not guarantee: * specific sales; * specific revenue; * specific profit; * specific numbers of leads; * specific advertising results; * specific return on advertising spend; * follower growth; * engagement; * website traffic; * conversion rates; * SEO rankings; * customer acquisition costs; or * any other specific commercial result. Marketing performance depends on factors outside Kavo’s control, including market conditions, competition, pricing, Client operations, audience behavior, advertising platforms and economic conditions. ⸻ 21. ADVERTISING PLATFORMS Where Kavo manages advertising campaigns, the Client acknowledges that advertising platforms such as Meta, Google, TikTok and other platforms operate independently of Kavo. Kavo is not responsible for: * rejected advertisements; * account restrictions; * account suspensions; * algorithm changes; * policy changes; * platform outages; * changes to advertising costs; * changes to targeting capabilities; or * other platform decisions outside Kavo’s control. Advertising budgets are separate from Kavo’s service fees unless expressly stated otherwise. ⸻ 22. THIRD-PARTY SERVICES Kavo may use third-party services, software, platforms, APIs, AI systems, plugins, hosting providers and other external technologies. Kavo is not responsible for losses caused exclusively by the failure, modification, suspension, discontinuation or unavailability of a third-party service, except where such liability cannot legally be excluded. Where a third-party service requires additional payment, the Client shall be responsible for such payment unless otherwise agreed. ⸻ 23. PORTFOLIO RIGHTS Unless expressly agreed otherwise in writing, Kavo may display completed Client work in: * its website; * portfolio; * social media; * presentations; * proposals; * case studies; * marketing materials; and * other promotional materials. Kavo may identify the Client by business name when displaying completed work. Kavo will not intentionally disclose confidential information for portfolio purposes. ⸻ 24. CONFIDENTIALITY Each party agrees to keep confidential information received from the other party confidential. Confidential information shall only be used for purposes connected with the applicable business relationship. Confidential information does not include information that: * is publicly available; * was already lawfully known; * is independently developed; * becomes publicly available without breach of these Terms; or * must be disclosed by law or competent authority. Confidentiality obligations survive termination of the business relationship to the extent permitted by law. ⸻ 25. DATA PROTECTION Kavo processes personal data in accordance with applicable data-protection legislation, including the EU General Data Protection Regulation (“GDPR”) where applicable. Information regarding the processing of personal data through the website may be provided in Kavo’s separate Privacy Policy. Where cookies or similar technologies are used, additional information may be provided through Kavo’s Cookie Policy. ⸻ 26. CLIENT DATA AND ACCESS Where Kavo receives access to Client systems, accounts or platforms, such access shall be used only for purposes connected with providing the agreed services. The Client remains responsible for maintaining appropriate ownership and administrative control of its business accounts unless otherwise agreed. The Client should not provide Kavo with unnecessary personal credentials or sensitive information. ⸻ 27. SUSPENSION OF SERVICES Kavo may suspend services where: * an invoice is overdue; * the Client materially breaches the agreement; * the Client repeatedly fails to cooperate; * the Client requests unlawful services; * continued performance presents a material legal or security risk; * the Client engages in abusive or threatening conduct; or * continued performance becomes technically or commercially unreasonable. Suspension does not automatically cancel outstanding payment obligations. ⸻ 28. TERMINATION Either party may terminate an agreement according to the applicable contract. Kavo may terminate or suspend an agreement where the Client materially breaches the contract or these Terms. Termination does not affect payment obligations that arose before termination. The Client remains responsible for amounts relating to services already performed, contractual cancellation obligations, committed resources and other amounts legally due. ⸻ 29. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, Kavo shall not be liable for indirect, incidental, consequential or special losses. This includes, where legally permissible: * loss of profits; * loss of revenue; * loss of business opportunities; * loss of anticipated savings; * loss of customers; * loss of advertising performance; or * loss of data caused by circumstances outside Kavo’s reasonable control. To the maximum extent permitted by law, Kavo’s aggregate liability relating to a specific project shall not exceed the amount actually paid to Kavo for the specific services giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Romanian law. ⸻ 30. FORCE MAJEURE Kavo shall not be liable for failure or delay caused by circumstances outside its reasonable control. These circumstances may include: * natural disasters; * war; * civil unrest; * government action; * major infrastructure failures; * internet outages; * power failures; * cyberattacks; * third-party platform outages; * hosting failures; * telecommunications failures; * epidemics or pandemics; * significant software failures; or * other unforeseeable circumstances beyond Kavo’s reasonable control. ⸻ 31. WEBSITE CONTENT The information published on kavopublicity.com is provided for general informational purposes. Kavo makes reasonable efforts to maintain accurate and current information but does not guarantee that all website content will always be complete, accurate, current or error-free. Kavo may modify, update, remove or replace website content at any time. ⸻ 32. WEBSITE AVAILABILITY Kavo does not guarantee that kavopublicity.com or any Kavo-managed digital service will always be available, uninterrupted or free from errors. Temporary interruptions may occur due to: * maintenance; * technical problems; * hosting issues; * security incidents; * infrastructure failures; * software updates; * third-party services; or * circumstances outside Kavo’s control. ⸻ 33. CHANGES TO SERVICES Kavo may modify its services, packages, pricing, processes or offerings from time to time. Changes to an existing Client’s contracted services shall be handled according to the applicable contract. Nothing in this section permits Kavo to unilaterally remove contractual rights that have already been agreed for a fixed contractual period, except where permitted by the applicable agreement or law. ⸻ 34. CHANGES TO THESE TERMS Kavo may update these Terms from time to time. The Terms applicable to a particular contractual relationship shall generally be those incorporated into or accepted under the applicable agreement, subject to mandatory applicable law. The current version may be published on kavopublicity.com. ⸻ 35. SEVERABILITY If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in effect to the maximum extent permitted by law. The affected provision shall be interpreted or replaced, where legally possible, in a manner that most closely achieves its original commercial purpose. ⸻ 36. NO WAIVER Failure by Kavo to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future. ⸻ 37. ASSIGNMENT The Client may not transfer or assign its contractual rights or obligations to another party without Kavo’s prior written consent, unless otherwise permitted by applicable law. Kavo may transfer or assign its rights and obligations as part of a corporate restructuring, merger, acquisition, sale of assets or similar transaction, subject to applicable law. ⸻ 38. GOVERNING LAW These Terms and the contractual relationship between Kavo and the Client shall be governed by the laws of Romania, unless mandatory applicable law provides otherwise. Any dispute arising from or relating to these Terms or the services provided by Kavo shall be subject to the jurisdiction of the competent Romanian courts, unless the parties agree otherwise in writing or applicable law requires another jurisdiction. ⸻ 39. ENTIRE AGREEMENT These Terms, together with the applicable contract, proposal, quotation, statement of work and documents expressly incorporated into the contractual relationship, constitute the agreement between Kavo and the Client regarding the relevant services. The specific written agreement between Kavo and the Client shall prevail where it expressly conflicts with these Terms. ⸻ 40. CONTACT For contractual, legal or service-related enquiries, Clients may contact: KAVO GROUP S.R.L. Kavo Publicity Str. Mesteacănului nr. 77 Sat Preajba, Comuna Malu Mare Dolj County, Romania CUI: 55408113 Trade Registry: J2026049214004 Email: contact@kavopublicity.com Website: kavopublicity.com ⸻ 41. ACCEPTANCE By signing a contract, accepting a proposal or quotation, or otherwise engaging Kavo for professional services, the Client confirms that it has read, understood and agreed to these Terms & Conditions. KAVO GROUP S.R.L. Kavo Publicity © 2026 Kavo Publicity. All rights reserved.